Sonnenalp
  • Housekeeping
  • Vail, CO, USA
  • 16.00
  • Hourly
  • Seasonal - Full Time

PTO, Sick, health, dental, vision, 401k, life insurance, STD, ski pass, discounts throughout hotel and golf club


The Sonnenalp Hotel, located in Vail Village, Colorado, is seeking a full-time year round Office Coordinator for the Housekeeping Department. 

Primary Purpose of Position

To coordinate housekeeping office activities to include: opening the housekeeping office, preparing reports for housekeepers, housemen and supervisors, communicating with reservations, front desk, and housekeeping regarding room changes, special requests, VIPs or Gold Club in house, tracking these items and using HotSos to manage requests and maintenance work orders.  Answer all internal and external phone calls for the department and maintain operational functions for housekeeping.

Essential Duties and Responsibilities

  • Typical schedule AM:5 days a week 7:30am-3:30 pm or PM:5 days a week with a possible swing shift covering 2am & 3pm shifts.  
  • Prepare daily reports for housekeeping staff, disseminate them, and follow up with changes as needed
  • Answer the phone in the housekeeping office using proper phone etiquette including using guest names
  • Act as a hub for the housekeeping operations, taking guest requests and informing the housekeeping staff
  • Dispatch all guest requests to the appropriate staff and follow up with the guests to ensure the request was met
  • Inform the front desk and supervisors of any changes in room status, check outs, room moves etc.
  • Stay in constant contact with the FD and supervisors
  • Dispatch all maintenance requests to engineering through HotSOS and follow up to ensure completion
  • Send out and receive guest and employee dry cleaning
  • Keep an accurate log of outgoing and incoming dry cleaning
  • Post guest laundry and dry cleaning charges to guests account
  • Keep an accurate and organized filing system
  • Prepare the housekeeping planner for the next day, if more or less employees are needed, inform the proper staff
  • Keep track of keys
  • Maintain the daily sign in log
  • Keep the back supply area stocked and organized
  • Pack and fold cookies for turndown service
  • Check SMS throughout the day
  • Before the clerk leaves all room statuses must be compared to the supervisors list and entered properly. 
  • Cross train in all housekeeping operations including minibar, turndown, laundry, public areas, housemen, and housekeeping to be able aid any staff member when busy, short-staffed, or assist in training new staff
  • Employees are to arrive to work on time. They must be in proper uniform and name tag. Each employee is responsible for clocking in and out correctly.

Education/Experience

  • Proficient in the use of computers and Microsoft Office
  • Prior experience with lodging software preferred

Special Skills/Equipment

  • Must be able to communicate in both English and Spanish
  • Organizational skills a must
  • Must be able to communicate with guests on all levels.
  • Must provide a high level of professionalism in interacting with guests and employees
  • Must be a team player and be able to float in laundry, up on the floors floral and other areas as needed
Sonnenalp
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