Sonnenalp
  • Front Desk
  • Vail, CO, USA
  • $15.00 / hr
  • Hourly
  • Year-Round - Full Time

PTO, Sick, health, dental, vision, 401k, life insurance, STD, discounted ski pass, discounts throughout hotel and golf club


The Sonnenalp Hotel, located in Vail Village, Colorado, is seeking a full-time year round Front Desk Agent. The typical schedule for this position includes varying days off, morning, mid-evening, and evening shifts.

Primary Purpose of Position

To greet, register, check out, and assist guests efficiently, courteously, and professionally in all Front Office related functions. To maintain the highest standard of service and hospitality at all times.  It is important he or she knows how to work the phones and take reservations, and is familiar with all departments of the hotel.

Essential Duties and Responsibilities

  • Possess a thorough knowledge of check-in and check-out of guests.
  • To be completely familiar with all front desk computer operations and procedures for arrivals and departures.
  • Complete knowledge of the hotel and surrounding area.
  • Maintain control of all room keys and departmental keys. Be sure that sign out procedures are followed.
  • Know how to handle walk-ins, stay-overs and room charges.
  • Know how to post charges to guests, master bills, and other applicable accounts.
  • Handle safe keys in accordance with property's procedure.
  • Know room and rate policies. Know how to adjust packages rates for fewer or additional night stay.
  • Know how to look at reservations and future availability.
  • Have knowledge of room rates, packages and discounts available.
  • To be able to handle group arrivals. To know what is required at check-in and check-out; keep yourself and guests informed of all functions in-house and outside.
  • Ensure there are no check-outs with balances due.
  • Familiarize guest on hotel's facilities.
  • Read and initial the logbook at the beginning of your shift. Be sure to read the 10-day agenda and the current day's functions in the hotel and their locations and times. Read current memos.
  • Responsible for own cash drawer must count at the beginning and ending of shifts. Report any discrepancies to the Front Office Manager or desk Supervisors. The cash drawer and deposit at the end of shift must balance.
  • Keep housekeeping informed early departures, late check-outs and special requests that guests may have.
  • Inform bell staff and room service of any in-house and arrival changes.
  • Welcome each return guest; acknowledge that they are return guests.
  • Know all safety and emergency procedures.
  • Attend all front desk meetings.
  • To know how to do weekly key inventories.
  • To have knowledge of telephone, mail, and message systems in accordance with the business center.
  • Knowledge of all forms and vouchers used at the front desk, informing supervisor of any shortages.
  • Consistently fill out a feed-back form for all guests' comments and complaints. Put the forms in the supervisor or manager mail box.
  • Keep the supervisors on duty informed of any concerns with regard to the hotel and front desk.
  • Know the operations of other front office departments (guest services concierge, reservations)
  • Responsible for all operation of PBX switchboard in the absence of a full time PBX operator. Taking messages for guests and staff members; these must be complete and accurate. Use of proper and professional telephone etiquette.
  • Know department heads and departmental functions, and how they relate to you.
  • Needs to have full knowledge of the VIP/escort program and be able to escort guests to their room.
  • Perform a LHW-standard service at all times by following the guidelines of the certification.
  • Any other task either written or verbally defined by the front desk supervisor.

Education/Experience

  • High school diploma or equivalent (GED) required.
  • College degree in hospitality management preferred.
  • Previous front desk, reservations, concierge, bell desk or night audit experience in a luxury property preferred.
Sonnenalp
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