• Spa
  • Vail, CO, USA
  • $13.00-$14.50 / hr plus tips and commissions
  • Hourly
  • Seasonal - Full Time

PTO, Sick, health, dental, vision, 401k, life insurance, STD, discounted ski pass, discounts throughout hotel and golf club

Primary Purpose of Position

The Spa Concierge is the first point of contact for guests in the Spa area and assists guests with whatever they need during their time in the Spa area.


  • Answer phones in a prompt manner, answer guests' questions, and book appointments accurately/efficiently (maximizing revenue)
  • Schedule appointments while adhering to LHW standards
  • Check guests into appointments, offering an orientation to the Spa
  • Check guests out of appointments and ensure guest satisfaction with treatments; handle cash, credit card, and room transactions accurately
  • Facilitate communication between guests and service providers
  • Obtain a thorough understanding of Spa products and services in order to ensure effective and efficient recommendations to guests
  • Maintain a clean Spa environment and ensure all areas are fully stocked
  • Coordinate with various departments to meet guests' needs, including: reservations, room service, front desk, engineering and housekeeping
  • Participate in regularly scheduled training sessions with Lead Spa Concierge and/or Spa Director
  • Opening and Closing of the Spa area in an effective and efficient manner using daily checklists
  • Sell retail to guests and close sales for aestheticians/therapists
  • Participate in performing monthly retail inventory


  • High School Diploma
  • Resort and/or spa experience preferred
  • Experience with computer software systems, including but not limited to: Spa Soft, Microsoft Office (particularly Outlook), Springer Miller Systems, HotSOS
  • Based on performance this position can lead to a higher classification in the department; performance is determined based on the results from regular inspections, following LHW standards, quality and quantity of work.

Special Skills/Equipment

  • Effective communicator with the ability to work in a team-environment
  • Proficient in English language (oral and written)
  • Customer service and sales experience
  • Ability to work in a fast-paced environment and adapt to any new changes in policies or procedures with minimal issues
  • Self-initiator with well-rounded problem solving skills
  • High attention to detail
  • Maintain a high level of guest service and exceed all guests' expectations when possible
  • Knowledge of Hotel policies and procedures, outlets and specials

Essential Physical Requirements

  • Full-time: Must work 36-40 hours per week, on a varying schedule ranging from 7am until 8pm
  • Part-time: Work up to 30 hours per week, on a varying schedule ranging from 7am until 8pm
  • Must be able to work 10 hour shifts
  • Ability to lift 20 lbs
  • Must be able to stand for 8-10 hours during shift

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